Frequently Asked Questions (FAQs)

1. What is ZZENO?

ZZENO is a custom, print-on-demand store. Every product you order is manufactured and printed specifically for you the moment you place your order. Because of this custom process, we are able to offer unique designs made just for you!

2. Can I change or cancel my order after it’s placed?

Because our production process begins almost immediately:

• 2-Hour Window: You may request to cancel or modify your order (including shipping address, size, or design changes) within 2 hours of placing it.
• After 2 Hours: Once an order enters the printing phase, it cannot be canceled, modified, or refunded. Please contact us immediately at zzenosupport@gmail.com if you need to make an urgent change.

3. What if my order arrives damaged, defective, or incorrect?

We want you to love your purchase! If your order arrives damaged, has a manufacturing defect, or if we sent the wrong item or size:

1. Contact us at zzenosupport@gmail.com within 7 days of delivery.
2. Include your order number and attach clear photos or a short video showing the defect/damage alongside the shipping label.
3. Once verified, we will happily send you a free replacement or issue a full refund to your original payment method.

4. Can I return or exchange an item if I ordered the wrong size or changed my mind?

Because every item is custom-made on-demand, we do not accept returns, exchanges, or refunds for incorrect size selection or buyer’s remorse. We cannot restock or resell custom-printed items. Please make sure to carefully check the size charts on our product pages before checkout!

5. What happens if I put the wrong shipping address?

• Incorrect Address: If a package is returned to our facility because of an incorrect or incomplete address provided at checkout, you will be responsible for the additional shipping fees to have it re-sent.
• Unclaimed Shipments: If a delivery fails because the courier could not reach you, or if the package goes unclaimed, we cannot offer a refund.

6. How long do refunds take to process?

Once a refund is approved by our team, it will be automatically sent back to your original payment method. It typically takes 5 to 7 business days for the funds to reflect in your account, depending on your bank or card issuer.

7. How do I contact customer support?

Our support team is always ready to help!

• Email: zzenosupport@gmail.com
• Support Hours: Monday – Saturday, 7:00 AM – 11:00 PM