Privacy Policy

Effective Date: 20 June 2026

Last Updated: 20 June 2026

At ZZENO protecting your private information is our priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or make a purchase.

1. Information We Collect

We collect information that you voluntarily provide to us, as well as information collected automatically when you navigate our site.

Personal Data You Provide

Account & Profile Details: Name, email address, username, and password when you register on our My Account page.
Transaction Details: Billing address, shipping address, and phone number when you place an order via our Checkout page. (Note: Payment processing details are handled securely by our third-party payment gateways; we do not store full credit card numbers).

Automatically Collected Data (Cookies & Tracking)

When you visit our store, we automatically collect certain information about your device and interaction with our site using cookies and similar tracking technologies managed via CookieYes. This includes:

IP addresses
Browser type and version
Pages visited (e.g., Shop, Cart)
Time and date of your visit

2. Cookie Policy (CookieYes Integration)

Our website uses cookies to enhance your browsing experience, analyze site traffic, and power our online store (such as remembering items in your shopping cart).

We utilize CookieYes as our Consent Management Platform (CMP). This means:

Granular Consent: You have the right to accept or decline specific categories of cookies (e.g., Functional, Analytics, Performance, Advertising) via the cookie banner displayed on our site.
Strictly Necessary Cookies: These cookies are essential for the website to function properly (e.g., WooCommerce session cookies for the checkout process) and cannot be switched off in our systems.

3. How We Use Your Information

We use the collected data for various purposes, including to:

Process, fulfill, and ship orders placed in our store.
Manage your user account and provide customer support.
Improve and optimize our website functionality and user experience.
Prevent fraudulent transactions and ensure site security.
Comply with applicable legal obligations.

4. Sharing Your Information

We do not sell, rent, or trade your personal data. We only share your information with trusted third-party service providers necessary to operate our business, including:

Payment Processors: To securely process your payments at checkout.
Shipping & Delivery Partners: To deliver your physical orders.
Analytics Providers: To help us understand how users interact with the store (subject to your cookie consent).

All third parties are legally obligated to protect your data and use it strictly for the purposes specified by us.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including satisfying any legal, accounting, or reporting requirements (for example, maintaining order history for tax purposes).

6. Your Data Protection Rights (GDPR / CCPA / Custom Regulations)

Depending on your location, you may have the following rights regarding your personal data:

The Right to Access: You can request copies of your personal data.
The Right to Rectification: You can request that we correct any inaccurate information.
The Right to Erasure (“Right to be Forgotten”): You can request that we delete your personal data, subject to certain exceptions.
The Right to Restrict Processing: You can object to or request restriction of the processing of your data.

To exercise any of these rights, please contact us using the details below.

7. Security of Your Data

We implement a variety of security measures—including SSL encryption—to maintain the safety of your personal information when you place an order or access your account details. However, please remember that no method of transmission over the Internet is 100% secure.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top.