Return and Refund Policy

Effective Date: 20 June 2026

Last Updated: 20 June 2026

Thank you for shopping at ZZENO.

Because our products are custom printed and manufactured on-demand specifically for you when you place an order, we operate under a strict print-on-demand policy. Please review our guidelines regarding returns, refunds, and exchanges below.

1. Damaged, Defective, or Wrong Items

We want you to love your purchase! If your order arrives damaged, features a manufacturing defect, or if you received the wrong item/size due to our error, we will gladly issue a free replacement or a full refund.

How to report a defective item:

You must report the issue within 7 days of the delivery date.
Send an email to zzenosupport@gmail.com with your order number.
You must attach clear photos or a short video showing the defect, damage, or the wrong item received, alongside the shipping label.

Once verified, we will arrange for a replacement to be printed and shipped to you at no additional cost, or issue a refund to your original payment method.

2. Cancellations and Modifications

Because production begins almost immediately after an order is placed:

Window for Changes: You may request to cancel or modify your order change shipping address, size, or design within 2 hours of placing it.
Once an order has entered the printing and manufacturing phase, it cannot be canceled, modified, or refunded.

3. Buyer’s Remorse & Incorrect Size Selection

Since every item is custom-made to order, we do not accept returns, exchanges, or refunds for:

Incorrect Size Selection: Please carefully consult the size charts provided on our product pages before ordering.
Change of Mind / Buyer’s Remorse: We cannot restock or resell custom-printed items.

4. Wrong Address & Failed Delivery

Incorrect Address: If you provide an incorrect or incomplete shipping address at checkout and the package is deemed undeliverable, it will be returned to our production facility. You will be responsible for the additional shipping fees to have the package re-shipped to your correct address.
Unclaimed Shipments: If a delivery fails because the courier could not contact you or the package went unclaimed, the package may be destroyed or returned. No refunds will be issued for unclaimed shipments.

5. Refund Processing Time

If a refund is approved by our support team, it will be processed automatically to your original payment method. Please allow 5 to 7 business days for the refund to reflect in your bank account or credit card statement, depending on your financial institution.

6. Contact Us

For any questions regarding your order or to submit a replacement claim, please reach out to us:

Email: zzenosupport@gmail.com
Support Hours: [Monday – Saturday, 7:00 AM – 11:00 PM]